Quick Quote

ADVENTURE WORKS – PRIVACY POLICY

Effective Date: 1 Nov 2024
Website: https://www.adventureworks.co.za
Information Officer: Barbara Futter
Email: [email protected]

1. Introduction

Adventure Works respects your privacy and is committed to protecting the personal information of visitors and clients who use our website.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 and other applicable South African laws.

By using our website, you agree to the terms of this policy.

2. What Personal Information We Collect

We collect personal information that you voluntarily provide through our website forms or other interactions, including:

  1. Name and surname
  2. Contact details (email address, phone number)
  3. Company name (if applicable)
  4. Booking or enquiry information
  5. Dietary or health information (where relevant to event participation)
  6. Payment details (processed securely via third-party gateways)
  7. Technical data such as IP address, browser type, and usage patterns (via cookies and analytics tools)

3. How We Collect Information

Your information may be collected:

  1. When you complete a contact, enquiry, or booking form
  2. When you subscribe to our newsletter or download a brochure
  3. Through cookies and tracking tools (Google Analytics, Meta Pixel)
  4. When you make online payments through secure third-party processors

We do not collect or store your payment card information directly.

4. Purpose for Collecting Personal Information

Adventure Works collects and processes your personal information for the following purposes:

  1. To respond to enquiries and manage bookings
  2. To provide event information and support services
  3. To send marketing communications (with prior consent)
  4. To improve website functionality and user experience
  5. To process payments and confirm transactions
  6. To comply with legal obligations and administrative purposes

5. Use of Cookies and Tracking Tools

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  1. Recognise repeat visitors
  2. Analyse site traffic and usage (via Google Analytics)
  3. Deliver relevant advertising (via Meta Pixel)

You can disable cookies in your browser settings, though some features may not function correctly.

6. Direct Marketing and Communication

We send newsletters and promotional emails only to individuals who have opted in.

You can unsubscribe at any time by:

  1. Clicking the “unsubscribe” link in our emails, or
  2. Contacting us at [email protected]

We do not sell or rent mailing lists to any third parties.

7. Data Sharing and Disclosure

Adventure Works does not sell, trade, or rent your personal information.

We may share data only with trusted service providers such as:

  1. CRM platforms and email marketing systems
  2. Payment processors (for online transactions)
  3. Web hosting and analytics service providers

All third parties are bound by confidentiality and data protection agreements.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

  1. Password-protected systems
  2. Secure Socket Layer (SSL) encryption on our website
  3. Controlled staff access to sensitive information
  4. Regular backups and monitoring

9. Retention of Personal Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once information is no longer needed, it is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

  1. Request access to your personal information
  2. Request correction or deletion of inaccurate data
  3. Withdraw consent to marketing communication
  4. Lodge a complaint with the Information Regulator of South Africa

Contact:
Website: https://www.inforegulator.org.za
Email: [email protected] / [email protected]

11. Links to Other Websites

Our website may contain links to external sites. Adventure Works is not responsible for the privacy practices or content of third-party websites.

12. Updates to This Policy

This policy may be updated periodically to reflect changes in law or our practices.

The latest version will always be available on our website.

13. Contact Information

Information Officer: Barbara Futter
Email: [email protected]
Phone: 021 790 9015
Address: 130 Victoria Ave, Hout Bay, Cape Town, 7806
Website: https://www.adventureworks.co.za